Why Best Buy is Going out of Business...Gradually
"Best Buy is futilely focused on the mathematics of market share. It’s groping with questionable expansion in Europe and China, and with services such as its recently-acquired Geek Squad subsidiary. (It also bought Napster in 2008, then sold it to Rhapsody this year for an undisclosed amount.) What else has the company got? Management, at least, still believes it has competitive advantages–advantages that even make it attractive to shareholders."
The article brings up some compelling points, but the real question is at what extra cost does a bricks-and-mortar based company have to give in order to widely match the service? Personally I have had no problems with any of the Best Buy’s I have gone to and being a former retail worker myself I can confirm that no 2 stores in a chain are the same.